At PetHavenShoppe, we are committed to ensuring that your furry friends get their products as quickly and safely as possible, no matter where you are. Please read our shipping policy to understand how we handle orders and delivery.
Processing Time
All orders are processed within 1-3 business days from the time they are placed. Orders are shipped on business days (Monday to Friday, excluding holidays). You will receive an email with tracking information once your order has been shipped.
Shipping Time
After processing, your order will be shipped via our standard shipping options. Delivery typically takes between 4-15 business days, depending on your location and the shipping method. We strive to deliver your products as quickly as possible.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order. Free shipping may be available on certain promotions or minimum order amounts. Please note that international shipping fees may vary.
International Shipping
We are proud to offer worldwide shipping! No matter where you are, PetHavenShoppe will get your pet’s products to you. International shipping times may vary by location, but most orders will arrive within 4-15 business days after processing.
Shipping Delays
While we strive to ensure timely deliveries, please note that factors like weather conditions, customs clearance, carrier delays, or high order volumes during peak seasons (e.g., holidays) may affect shipping times. Please be patient, and rest assured, we’ll do everything we can to ensure timely delivery.
Address Accuracy
Please make sure your shipping address is correct at checkout. PetHavenShoppe is not responsible for delays or errors caused by incorrect addresses. If you notice an error in your address after placing the order, please contact us immediately.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email. You can track your order using the provided tracking link to monitor its progress. If you encounter any issues with tracking, please contact us for assistance.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us within 7 days of receiving your tracking information so we can investigate the issue and help resolve it. We are dedicated to making sure your order arrives safely.
Customer Service
If you have any questions regarding our shipping policy or need help with tracking your order, please contact us at support@pethavenshoppe.com or reach out to our customer service team through the website.
Thank you for shopping with PetHavenShoppe! We look forward to providing your pets with the best products and service, no matter where you are in the world.